Key workers, team leaders, and those on 24/7 365 on-call duty are indispensable pillars within any organisation, serving as the backbone of operational efficiency and continuity. Key workers are the skilled individuals whose specialised expertise and dedication ensure the smooth functioning of critical tasks and projects. Team leaders provide guidance, motivation, and direction to their teams, fostering collaboration and productivity. Meanwhile, those on 24/7 365 on-call duty stand vigilant, ready to address emergent issues and maintain essential services at any hour, demonstrating unwavering commitment and reliability. Their invaluable contributions not only keep operations running seamlessly but also reinforce the organization’s resilience in the face of challenges. These individuals are unequivocally valued members of the team, embodying the ethos of reliability, expertise, and dedication that underpins the organisation’s success.